Returns & refunds

• Request a return within 14 days of delivery.
• Products must be unopened, unused and sealed in their original packaging.
• Return postage is paid by the customer.
• Please contact us before returning anything so we can confirm the details.

Returns-only postal address: 47 Elizabeth Street, Melbourne VIC 3000. This is not a retail shop, pickup point or walk-in location.

We do not charge restocking fees.

Your rights under the Australian Consumer Law always apply and are not limited by the change-of-mind terms above. The 14-day window, the sealed-packaging condition and customer-paid postage do not apply to these claims.

If a fragrance arrives faulty, damaged or incorrect, contact us and we will work out the appropriate remedy with you, along with return arrangements. Remedies are not restricted to store credit.

Our customer enquiry channel is being set up and will be published on the Contact page once it is working.